Refund policy

Return & Refund Policy

Last Updated: July 2026

At Al Ansaar Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the following terms and conditions.

5-Day Return Policy

You may return an item within 5 calendar days from the date of delivery if:

The product is damaged or defective.
You received the wrong item.
The item is unused, unworn, and in its original condition.
All original tags, packaging, accessories, and invoices are included.

Items Not Eligible for Return

The following items cannot be returned:

Used or damaged products caused by the customer.
Products without original packaging or tags.
Personal care and hygiene items.
Customized or personalized products.
Clearance, sale, or promotional items (unless received damaged or incorrect).

Return Process

Contact our customer support within 5 days of receiving your order.
Provide your order number along with photos or videos (if the product is damaged or incorrect).
Once your return request is approved, we will provide return instructions.
After receiving and inspecting the returned product, we will process your refund or replacement.

Refunds

Approved refunds will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be made through bank transfer or another mutually agreed method.
Refund processing may take 5–10 business days after approval.

Items Not Eligible for Return

The following items cannot be returned:

- Used or damaged products caused by the customer.
- Products without original packaging or tags.
- Personal care and hygiene items.
- Customized or personalized products.
- Clearance, sale, or promotional items (unless received damaged or incorrect).

Exchange

We will gladly replace products that are:

Damaged during delivery.
Defective.
Incorrectly delivered.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Al Ansaar Shop will bear the return shipping cost.
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.